PRIVACY POLICY — CLARA PIECES

INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE DATA CONTROLLER

1. WELCOME AND INTRODUCTION

Welcome to Clara Pieces and thank you for your interest. Below, we explain how we process your personal data when you visit clarapieces.com. Personal data is any information that can be used to identify you personally.

We take your privacy seriously and are committed to being transparent about how we collect, use and protect your data.

2. DATA CONTROLLER

The data controller is:

Clara Pieces
Email: hello@clarapieces.com

The data controller is the person who determines the purposes and means of the processing of personal data. If you have any questions about how your data is handled, please contact us at the email address above.

3. ENCRYPTION AND DATA PROTECTION

We use SSL and TLS encryption to protect your data and any confidential content you submit to us. You can recognise an encrypted connection by the "https://" prefix and the padlock symbol in your browser's address bar. All data transmitted between your device and our website is protected by this encryption.

4. DATA COLLECTION WHEN VISITING OUR WEBSITE

If you visit our website for informational purposes only — without registering or placing an order — we only collect the information that your browser automatically sends to our server. This includes:

- Pages visited on our website
- Date and time of your visit
- Amount of data transferred
- The source or page that referred you to us
- Browser type and version
- Operating system
- IP address (may be anonymised)

This processing is carried out based on our legitimate interest in maintaining the stability, security and functionality of our website. This data is not shared with third parties or used for any other purpose, except in cases of suspected unlawful activity.

5. COOKIES

We use cookies to improve your experience on our website. Cookies are small text files stored on your device when you visit a website. Some cookies are deleted when you close your browser (session cookies), while others remain on your device for a set period (persistent cookies).

Cookies may collect information such as your browser type, approximate location or IP address. We use cookies on the following legal basis:

- To fulfil our contract with you when processing an order
- Based on our legitimate interest in ensuring the website functions correctly
- Based on your consent, where required

We may also work with advertising partners who place cookies on your device (third-party cookies), including Meta (Facebook) and Google.

You can configure your browser to accept, reject or delete cookies at any time. Please note that if you disable certain cookies, some features of our website may not be available.

6. CONTACT ENQUIRIES

When you contact us via our contact form or by email, we collect the personal data you provide solely to respond to and process your enquiry.

This is processed based on:

- Our legitimate interest in providing you with good customer service
- Our contractual obligation to you, if your enquiry relates to an existing order

Your data will be deleted once your enquiry has been fully resolved, unless we are legally required to retain it for a longer period.

7. ACCOUNT CREATION AND ORDER PROCESSING

When you create an account or place an order on clarapieces.com, we collect and process the personal data you provide — including your name, email address, delivery address and payment details — in order to fulfil your order and manage your account.

This is processed in accordance with our contractual obligation to you. Once your order is complete or your account is deleted, your data will be retained only as required by applicable tax and commercial law, and then securely deleted.

8. NEWSLETTER AND MARKETING EMAILS

8.1 Newsletter subscription
If you subscribe to our newsletter, we will send you updates about new pieces, promotions and store news by email. We require only your email address to do this — any additional information is optional.

Subscription is completed via double opt-in: you will receive a confirmation email to verify your subscription. You may unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at hello@clarapieces.com.

8.2 Email marketing to existing customers
If you have previously purchased from Clara Pieces, we may send you email communications about similar products and offers based on your purchase history. This is done on the basis of our legitimate interest in direct marketing.

You may object to receiving these communications at any time by contacting us or using the unsubscribe link in any email.

9. ORDER FULFILMENT AND DATA SHARING

To process and deliver your order, we share your personal data with the following third parties only where necessary:

- Delivery and courier partners (such as Royal Mail, DPD or DHL)
- Payment processors (such as PayPal, Stripe or card payment providers)

9.1 PayPal payments
If you choose to pay via PayPal, your data will be transmitted to PayPal (Europe) S.à r.l. et Cie, S.C.A. in accordance with our contractual obligation to process your order.

9.2 Card payments
If you pay by credit or debit card, your payment data is processed securely by our payment provider. Clara Pieces does not store your full card details.

10. SOCIAL MEDIA

Our website may include links to social media platforms including Facebook and Instagram. These links do not automatically transfer your data to those platforms. Please refer to the privacy policies of each platform for information on how they handle your data.

11. ADVERTISING AND ANALYTICS

11.1 Meta Pixel (Facebook)
We use the Meta Pixel to measure the effectiveness of our advertising campaigns on Facebook and Instagram and to show relevant ads to people who have visited our website. This is processed on the basis of our legitimate interest in understanding our advertising performance.

11.2 Google Analytics
We may use Google Analytics to understand how visitors use our website. This data is anonymised where possible and is used solely to improve our website and customer experience.

11.3 Google Ads Conversion Tracking
We use Google Ads conversion tracking to measure which ads lead to purchases on our website. This helps us understand the effectiveness of our advertising spend.

12. YOUR RIGHTS

As a resident of the United Kingdom or European Union, you have the following rights regarding your personal data:

- Right of access: You may request a copy of the personal data we hold about you.
- Right to rectification: You may ask us to correct any inaccurate data we hold.
- Right to erasure: You may ask us to delete your data where there is no legal obligation to retain it.
- Right to restriction: You may ask us to restrict how we process your data in certain circumstances.
- Right to data portability: You may request your data in a structured, machine-readable format.
- Right to object: You may object to the processing of your data at any time, in particular where it is used for direct marketing.

To exercise any of these rights, please contact us at hello@clarapieces.com. We will respond to your request within 30 days.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom at ico.org.uk.

13. DATA RETENTION

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once the retention period has elapsed, your data is securely and permanently deleted.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. We encourage you to review this page periodically.